1 Introduction

Welcome to qqdawa's Privacy Policy. This document clearly and transparently explains how the qqdawa platform — accessible via qqdawa.net — collecting, storing, using, and protecting your personal information as a registered player or general visitor.

Qqdawa operates fully in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. We believe every user has the right to know exactly what happens to their information — which is why we wrote this policy in plain language, not confusing legal jargon.

By registering an account, making a deposit, accessing games, or simply browsing our platform, you are deemed to have read and agreed to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team.

Note: This Privacy Policy should be read together with Terms and Conditions as well as Responsible Gaming Policy us, all of which together form the complete agreement between you and qqdawa.

2 Information We Collect

Qqdawa only collects information that is strictly necessary to operate the platform securely and deliver the best experience to you. The following are the categories of information we collect:

2.1 Information You Provide Directly

Personal Identity Full name, date of birth, MyKad or passport number
Contact Information Active mobile number, registered email address
Financial Information Bank account number, bank name, e-wallet details
Sender Address Current residential address for KYC verification
KYC Documents MyKad copy, utility bill, latest bank statement
Communications Support conversation records and official complaints

2.2 Information Collected Automatically

When you use the qqdawa platform, our systems automatically record certain technical information for security, fraud detection, and service improvement purposes:

  • IP Address — to identify geographic location and detect suspicious access attempts
  • Device and browser type — to optimize how the platform displays on your device
  • Session data — login times, session duration, in-account actions
  • Transaction records — deposit history, withdrawals, and wagering activity
  • Cookie data — language preferences, login status, and user settings

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. qqdawa never using your data for purposes unrelated to platform operations without your consent.

3.1 Primary Purposes of Data Use

  • Identity verification (KYC) — verifying that you are a valid individual aged 18 and above
  • Transaction processing — processing deposits, withdrawals, and bonus payments securely
  • Fraud detection — identifying and blocking suspicious or unauthorized activity
  • Customer support — helping you resolve account issues or technical queries
  • Service communications — transaction notifications, security updates, and important account information
  • Platform improvements — analyzing usage patterns to improve the user experience
  • Legal Compliance — fulfilling reporting obligations to relevant authorities

3.2 Marketing and Promotions

We will only send you marketing communications — such as bonus offers, seasonal promotions, and new game notifications — if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time via the account settings page or by contacting our support team.

Our guarantee: qqdawa does not use your data to build third-party advertising profiles, does not sell data to advertisers, and does not share your information with other gambling platforms without your consent.

4 Information Sharing with Third Parties

Qqdawa takes a highly cautious approach to data sharing. Your personal information will never be sold, rented, or transferred to any third party for their own commercial purposes.

However, there are limited situations where data sharing is necessary to operate the platform:

  • Payment providers — DuitNow, FPX, Touch 'n Go, Boost, and GrabPay require minimum transaction information to process your payments securely
  • Technology service providers — hosting companies, cloud service providers, and cybersecurity tools that help us operate the platform
  • Legal authorities — we are legally obligated to disclose certain information to enforcement agencies or courts when lawfully required
  • Audit providers — third parties conducting independent audits of RNG systems and game fairness

All third parties working with qqdawa are bound by strict data protection agreements and are not permitted to use your information for any purpose other than those specified.

5 Data Security

Protecting your personal and financial information is qqdawa's highest priority. We continuously invest in the latest security infrastructure to keep your data safe at all times.

5.1 Technical Security Measures

  • 256-bit SSL Encryption — all data transmitted between your device and our servers is protected by bank-grade encryption
  • Data segregation — financial information is stored separately from user profile data in a protected environment
  • Two-factor authentication (2FA) — an additional security layer to protect your account from unauthorized access
  • 24/7 Monitoring — an automated threat detection system operating around the clock to identify suspicious activity
  • Regular penetration testing — security audits by independent experts to identify and close any system vulnerabilities

5.2 Your Responsibilities

While we take all reasonable steps to protect your data, account security also depends on your own actions. Make sure you use a strong, unique password, do not share your login credentials with anyone, and log out of your account after each session — especially on public devices.

Security Warning: qqdawa will never ask for your password or full verification details via email, SMS, or live chat. If you receive any such request, please report it to our support team immediately.

6 Cookies and Tracking Technologies

Qqdawa uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device to help the platform recognize you and remember your preferences.

6.1 Types of Cookies We Use

  • Essential cookies — required for core platform functions such as login status and session security. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance cookies — collecting information on how you use the platform to help us improve design and functionality.
  • Preference cookies — remembering your settings such as language preference and display theme.
  • Analytics cookies — helping us understand traffic patterns and user behavior in aggregate and anonymized form.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of some areas of our platform.

7 Data Storage and Deletion

Qqdawa retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once an account is closed, we will retain your data for the period required by applicable Malaysian law — typically seven (7) years for financial records to meet anti-money laundering (AML) compliance requirements.

7.1 Data Deletion Requests

You have the right to request the deletion of your personal data. However, such requests are subject to our legal obligations. Data required for AML compliance, dispute resolution, or contract fulfilment cannot be deleted until the retention period prescribed by law has elapsed.

To submit a data deletion request, contact our support team via live chat. We will process your request within 30 working days and provide you with status updates.

8 Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by qqdawa:

You have the right to request a copy of the personal information we hold about you. This request can be made via our support live chat. We will provide the information in a readable format within 21 working days of receiving your request.

If you find that the personal information we hold is inaccurate, incomplete, or outdated, you have the right to request a correction. Some details such as name and date of birth may require supporting documents for verification before changes can be made.

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also request that we restrict the processing of your data in certain situations, such as when you dispute the accuracy of that data.

In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — it is subject to our legal obligations under the PDPA and AML laws that require us to retain financial records for a specified period.

You have the right to receive the personal data you have provided to us in a structured, machine-readable format (such as CSV or JSON). This allows you to transfer your data to another service provider with ease should you choose to do so.

9 Changes to Privacy Policy

Qqdawa reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technological developments, or changes in how we operate the platform. All amendments will be communicated to you via in-platform notifications or your registered email at least 7 days before changes take effect, except in cases of immediate legal requirement.

The latest version of this Privacy Policy is always available on this page. The "Last Updated" date at the top of the page will be updated whenever changes are made. Continued use of the qqdawa platform after the effective date of any changes constitutes your acceptance of the updated Policy.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the qqdawa support team via live chat, available 24 hours a day, 7 days a week. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

For official requests regarding your data rights under PDPA, please clearly state the type of request (access, correction, deletion, etc.) along with your registered account number so we can process it quickly and accurately.

Additional Information: To fully understand your rights and responsibilities as a qqdawa platform user, we encourage you to read Terms and Conditions and Responsible Gaming Policy us along with this document.